Warranty policies vary from manufacturer to manufacturer. If you have specific questions, you may want to reference the warranty policy or contact the manufacturer directly. There are some misconceptions when it comes to warranties. Warranties are not guarantees. A guarantee covers something for any reason. A warranty covers defects in material and workmanship for a specified period of time. There are many common issues with engine usage that are not covered under warranties. Examples of these issues include, but are not limited to, bad/stale gas, dirt in fuel, low or no oil (lack of lubrication), broken shaft, broken starter rope.
How do I handle warranty issues?If you have a problem that you believe is covered under your product's Manufacturer Warranty, take the item to a local AUTHORIZED dealer for that item/brand along with your receipt showing the date of purchase. The local authorized dealer will perform a warranty inspection and submit their findings for claim approval and service. If there is warranty claim approved by the Manufacturer, the parts and labor to repair those defects will be covered under the warranty. The customer is responsible for covering the dealer's time involved with inspecting items that are not covered under the warranty claim. This is why many dealers have an "up-front" fee for warranty inspection.
I bought the item from you, why are you not performing the warranty service?We are currently not Authorized Dealers for all of the items that we sell. The Manufacturer's Warranty policy will not cover any transportation costs associated with a warranty. The customer is responsible for submitting their item for warranty inspection. Since the vast majority of our products are shipped, there would be shipping back to us. Most times there are Authorized Dealers local to customers who can provide the same warranty services. This saves the shipping costs that the customer would have to pay for them to send the engine back to us.