You will need to contact us so that we can file a damage claim. We will assist you with this, but will require pictures of damaged item, box, etc. We will handle the filing of the damage claim with the shipping company. You cannot use or discard item until damage claim is complete. In some cases, the shipping company may pick up the item and original box as part of their investigation.
Do you sell seconds? Why are your seats and engines so cheap?A portion of the engines we purchase are surplus stock from Original Equipment Manufacturers. Many equipment manufacturers purchase more engines than units they build. Sometimes those manufacturers will sell the excess engines to generate capital and inventory space. We purchase these engines, which are brand new. Many times these engines will have model and specification numbers that are different than the general replacement number sold en mass by the engine manufacturer. Most of our seats are factory seconds.
Does the engine come with oil?Engines may have a film of oil inside them from factory testing. They will not have enough oil to run. You will have to add the appropriate amount of oil to the engine prior to running the engine. You will need to check the owner/operation manual to find the correct oil type and amount for each particular engine. We cannot ship engines with oil or oil, due to oil being a hazardous material.
I did not receive a manual with my engine, do you have one?Many engine manufacturers no longer include manuals with engines. They are almost always available on the engine manufacturer's website or on our website. Please contact us if you are having difficulty in locating a manual for your engine.
The mounting holes in my engine are not tapped, what do I do now?Many engine manufacturers no longer tap the mounting holes on engines. Reusing the current mounting hardware is recommended if replacing an engine on an existing application. Self-tapping mounting bolts are typically used when mounting engines to new units, as mounting holes are left blank when engines are manufactured.